Private status in the Telephone Directory

The owner of the service is entitled to a simple insertion in the Telephone Directory at no additional charge. If you do not want your number to be published, you must request in your Commercial Office that it become private . If you detect any error in the reproduction of your data or they have been omitted, send your data through the electronic address This email address is being protected from spambots. You need JavaScript enabled to view it. , you can also call the 112 Commercial Management service and reconcile your data with the executive.

Supplementary services

They allow you to enjoy additional services on your phone line. They are available only to subscribers of digital exchanges.

How to request it? Via telephone by dialing 112, Commercial Management service or at Commercial Offices. They must be identified with the name of the owner, telephone number and personal identity number l.

CHANGES

Number: Occurs at the request of the holder of the service, involving an additional charge on your bill next month, or ETECSA need for being timely notified the owner of the service and without cause you charge.      

How to request it? Via telephone by dialing 112, Commercial Management service , identifying with your name, telephone number and personal identity number .     

Of place: It consists of changing any terminal location within the same property. It implies an additional charge on your invoice next month. For more information call 118, Commercial Information.

How to request it? Via telephone by dialing 112, Commercial Management service, identifying with your name, telephone number and personal identity number.

Mounting: It consists of changing the route of the inner cables, without affecting the position of the terminal equipment. It involves an additional charge on your next month's utility bill. For more information call 118, Commercial Information.

How to request it? Via telephone by dialing 112, Commercial Management service or at Commercial Offices. They must be identified with the name of the owner, telephone number and personal identity number.

International departure service

The owner of the service, or his agent, who has a telephone service belonging to a digital exchange can contract the International Exit service at his Commercial Office, after signing a supplement to the service contract. Conversation minute rates apply in USD. ETECSA will deliver an invoice with the amount of monthly consumption that must be paid in Cuban convertible pesos (CUC) according to the current exchange rate. Documents to submit:

• Identity document of the owner or the agent.
• Notarial deed if necessary.

Caller ID service

( This service is offered in 2 modalities ) 

Postpaid : The owner of the service, or his agent, who has a telephone service belonging to a digital exchange can contract the service in his Commercial Office, after signing a supplement to the service contract. Rates apply in USD. ETECSA will deliver an invoice with the amount of monthly consumption (30 calendar days) that must be paid in Cuban convertible pesos (CUC) according to the current exchange rate.

How to request it? In your Commercial Office. Documents to present:

• Identity document of the holder of the telephone service or of the attorney.
• Notarial deed if necessary.

Prepayment: The request can be made by anyone as long as they pay in advance in CUC the amount corresponding to the fixed monthly fee (30 calendar days) of the months they want to use the service.

How to request it? In any ETECSA Business Unit.

Documents: Not required.

Special disconnection and connection

At the request of the owner, the telephone service is temporarily disconnected for a period that will not exceed twelve (12) months, it may be longer when it proves that it will remain absent for longer.

You must continue to pay the monthly fee and you can request the service connection at any time. 

How to request it? In the corresponding Business Unit.

Reconnection

It may be requested when it is necessary to reconnect terminal equipment that has been removed by the holder of the service, for any reason. It involves an additional charge on your bill next month. For more information call 118, Commercial Information.

How to request it? In your Commercial Office.

Telephone transfer to another address

The owner of the service or agent may request the transfer of the basic telephone service to a new address when this is determined, ETECSA guaranteeing it, provided that the availability of the telecommunications network allows it, even if this provisionally implies variation in technical support through a authorized technology and as long as the consent of the owner exists. This right does not prescribe. It has a cost and is charged to the phone bill. For more information call 118, Commercial Information.

Documents to submit:

• Identity document of the owner or the agent.
• Notarial deed if necessary, specifying that it is for paperwork.

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