LIST OF PROCEDURES

Electric Service: High, Low, Breakdown or Transfer. For the request of any of these services, the interested party will appear at the Commercial Office of the corresponding locality with no less than ten (10) calendar days in advance of the need for the service. The client will provide the following documents: 

• Identity card
• For the address of the property in question it will be detailed:
  • Street and Number, if it does not have a number, detail if the sidewalk is even or odd numbered.
  • Name of the between streets.
  • Low or high floor, passage and number or letter of the apartment, as appropriate.
  • In rural areas, the name or number of the road and the number of the kilometer and / or name of the farm where the property is located will be reported.

• Presentation of the suitable document that proves that the applicant is in legal possession of the property. Any of the following documents is accepted: 
  • Property deed or home title deed.
  • Free permanent usufruct certificate.
  • Habitable certificate issued by the corresponding Housing Directorate.
  • Permission to repair the premises or home. Provisional electrical service will be provided and processed by provisional service for construction.
  • Resolution of transfer or recognition of rights dictated by the Ministry of Justice.
  • Exchange resolution.
  • Contract with the body that owns the property granting usufruct to the service applicant.
  • Authorization for the construction or occupation of a house issued by the competent body in that area: ANAP, People's Power, Cooperative and Hydropower.

• Receipt for the current month duly paid (for service requests for Cancellation, Breakdown or Transfer).

Reconnection of electrical service.

In order to provide you with the electric power service again, the interested party must appear in person at our commercial offices. For debt reconnections, the interested party will pay the outstanding balance and the cost for reconnection with a fixed rate of $ 3.00. The client will provide the following document:

• Receipt for the current month duly paid.

Installation of the 220 Volt Electric Service.

To request this service, the interested party will appear at the Commercial Office of the corresponding locality, with the Electric Company having up to 30 business days after requesting the service to carry out the installation.

This service is provided at no cost. The client will provide the following document:

• Receipt for the current month duly paid.

Payment of amount for consumption of electrical energy.

Payment of electricity consumption may be made at the commercial offices and authorized points of the Electric Companies in each municipality, at bank branches, at the Correos Company offices, at ATMs or through the Telephone Banking service, the latter only available in Havana. Once the "Consumer Notice" has been received, the customer may pay the amount corresponding to their consumption, until the expiration date indicated on the invoice.

In the case of payments that are made in bank branches, offices of the Correos de Cuba Company or through the Telephone Banking service and Automatic Teller Machines, the collection service will be available up to three (3) days before the due date.

The client will provide the following documents:

• Notice of Consumption of the month to pay.
• If you do not have the Consumer Notice of the month to pay, present the last receipt paid.

 Nonconformity claim

The following routes can be used:

Telephone attention: Interruptions of the electrical service due to voltage oscillation, low voltage, lack of a phase, lack of service in your home, short circuits in the network, broken lines and lack of service in your sector.

Visit to Commercial Offices or other dependencies of the Electric Company: Non-conformity in relation to the amount of energy consumption or applied rate, due to delay or mistreatment of the care received in the Electric Company's dependencies and with the application of Decree 260 on Contraventions Personal of the regulations of the electrical service and also by request of investigation for damages to the property of the client, in the latter case must be reported within 72 hours after the occurrence of the fact.

In all cases, the document to be presented by the client will be:

• Receipt for the current month duly paid. 

Changes

Place or change of the electric energy meter: To request this service, the interested party will appear at the Commercial Office of the corresponding locality with no less than ten (10) calendar days in advance of the need for the service.

In this term, the Electric Company will inspect the place to determine the possibility of carrying out the work, informing the client, through a "Notice from the Electric Company", of the results of the inspection.

The client will provide the following document:

• Receipt for the current month duly paid.

A fixed fee of $ 6.00 is charged for the change of location of the electric energy meter, which is paid at the Commercial Office when the service is requested.

From Name of the owner of the electric service: It consists in the transfer, to another natural person, of the ownership of the contract in the event of a change of home ownership, divorce, death or permanent absence from the national territory. This service has no cost and for your request the interested party will appear at the Commercial Office of the corresponding town.

 The client will provide the following documents:

• Identity card
• Presentation of the suitable document that proves that the applicant is in legal possession of the property. Any of the following documents is accepted: 
• Property deed or home title deed.
• Free permanent usufruct certificate.
• Habitable certificate issued by the corresponding Housing Directorate.
• Permission to repair the premises or home. Provisional electrical service will be provided and processed by provisional service for construction.
• Resolution of transfer or recognition of rights dictated by the Ministry of Justice.
• Exchange resolution.
• Contract with the body that owns the property granting usufruct to the service applicant.
• Authorization for the construction or occupation of a house issued by the competent body in that area: ANAP, Popular Power and Cooperative.
• Receipt for the current month duly paid.

Contacts of the Electric Company office

Director: Alberto Solorzano Boullón
Address: Street 11 Number 603 between 6 and 8
Telephone: 45 812855
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Hours of attention to the population:
Director: 1st and 3rd Monday of each month from 8:00 am to 5:00 pm
Office Manager: Monday to Friday 8:00 am to 5:00 pm

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